Support Policy

Channels

Authenticated customers should use the Languvia workspace support system. Security issues should be marked urgent and routed to the designated security contact before launch.

Severity framework

• Critical — widespread outage, confirmed unauthorized access or material data-loss risk
• High — major translation, billing or connector function unavailable for a customer
• Normal — impaired functionality with a workaround
• Low — questions, minor defects or feature guidance

Response targets

Final contractual response and resolution targets depend on plan entitlements and staffing and must be approved before commercial publication.